Although we have gone to great lengths to ensure the integrity of the data on our servers and the safety of our players' virtual "property" (though all data on the World of Warcraft service is the property of Blizzard Entertainment, we use the term "property" to describe characters, items, and in-game currency), occasionally players may lose this virtual property against their wishes. Whenever possible, our Game Masters (GMs) will step in and attempt to reunite players with these lost characters and items. This document serves to specifically describe how we will address these instances. Please note that if you wish to have an item or items restored, you must submit your request within three days of the loss.

Virtual property lost for reasons beyond a players' control

If we can verify that your loss of virtual property was the direct result of:

• A documented bug.
• Data loss due to a problem with our service (Unless due to a global database revert or a server rollback).

We will make every attempt to:

• Restore your property to the best of our ability for free.

Items lost that are essential to class development.

If we can verify you have lost possession of an item (for any reason) that fits all of the following categories:

• Was previously in your inventory.
• You are unable to recover yourself.
• Is essential for proper class development (i.e. a quest item needed to receive a class defining skill).

We will make every attempt to:

• Restore your property to the best of our ability for free if you are not responsible for this loss.
• Restore your property to the best of our ability only once per account as courtesy if you are responsible for this loss. We reserve the right to refuse restoration if we feel an excessive number of requests have been made in this particular category (Although we understand that the occasional mistake can be made, we do not want players becoming careless and utilizing the GM Staff as a crutch).

Virtual property lost due to user error

If we can verify that your loss of virtual property was the direct result of:

• Accidental deletion (characters, items, and in-game currency).
• Accidental sale to a vendor.
• Any other user error.

We will attempt to:

• Restore the virtual property.
• We reserve the right to refuse restoration if we feel an excessive number of requests have been made in this particular category (Although we understand that the occasional mistake can be made, we do not want players becoming careless and utilizing the GM Staff as a crutch).

If your particular case fits any of the above criteria, you may be eligible to receive assistance with the recovery of your lost goods. Due to many variables with investigating these claims, your reimbursement, if approved, may not be immediate. Keep in mind that a player and the account registered to him/her will be permitted a limited number of instances in which the GM staff will assist with property recovery. We do not wish to encourage career victims, nor will we penalize players who legitimately make the occasional slip-up.

Reimbursement of any kind is NOT guaranteed. While we will make every effort to verify and restore your loss, the decision to reimburse your loss is entirely at Blizzard's discretion. If a player is repeatedly making poor decisions that result in lost property, we reserve the right to refuse further reimbursements.